Refund Policy

This policy explains when a travel agent can get a refund or a replacement for a lead bought on BookMyLeads.

1. Replacement for invalid leads

If a lead has a wrong or switched-off phone number, a duplicate, or a fake enquiry, report it within 48 hours of purchase. After checking, we give you a free replacement lead or add the amount back to your wallet.

2. What is not refundable

• The traveller booked with another agent or changed plans.
• The traveller did not like your quote or price.
• Complaints made more than 48 hours after purchase.
• Leads already contacted and followed up by you.

3. Plans and wallet balance

Money added to your wallet or paid for a lead plan is used to buy leads and cannot be withdrawn as cash. If we cannot deliver the leads in your plan, the unused balance is refunded.

4. How to request

Contact our support team on phone, WhatsApp or email with the lead details and reason. We reply within 2 working days.

5. Refund time

Approved refunds reach the original payment method within 5–7 working days.